Prolvio Solutions ("we," "us") respects your privacy. This page explains what information we collect through prolviosolutions.com, why, and how it's handled. It's written in plain English on purpose — no legal filler.
Information We Collect
We collect information in three ways:
- Contact form. When you submit the contact form, we collect your name, email address, what you're interested in, and the message you write. This is sent via Web3Forms, a third-party form service, directly to our inbox.
- Vio, our chat assistant. Messages you send to Vio are processed to generate a reply, and may be sent to Anthropic's Claude API for that purpose. We don't ask Vio to collect personal information, but avoid sharing anything sensitive in the chat.
- Site analytics. We use Cloudflare Web Analytics, which is cookieless and doesn't track you individually across sites or devices. It reports aggregate metrics like page views and load times, not personal profiles.
How We Use It
We use the information above to respond to your enquiry, provide the service you're asking about, and understand how the site is performing. We don't sell your information, and we don't use it for advertising.
Third-Party Services
We rely on a small number of third parties to run this site: Web3Forms (contact form delivery), Cloudflare (hosting and analytics), and Anthropic (Vio's AI responses, when enabled). Each has its own privacy practices governing data that passes through their systems.
Cookies
This site does not use tracking or advertising cookies. Cloudflare Web Analytics is cookieless by design.
Data Retention
Contact form submissions are kept in our inbox for as long as needed to respond to and manage the enquiry. Chat conversations with Vio are stored only in your browser's session storage and clear automatically when you close the tab — we don't keep a server-side copy.
Your Rights
You can ask us what information we hold about you, request a correction, or ask us to delete it, by emailing us using the details below. We'll respond within a reasonable time.
Contact Us
Questions about this policy? Email hello.prolviosolutions@gmail.com.
Changes To This Policy
If this policy changes, we'll update the date at the top of this page.